Welcome To Better - Box Sweets .... Better Sweets Through Your Letter Box!

Terms and Conditions

 

Please note that these terms and conditions are subject to change without notice. This document was last updated in March 2021.

 

Inaccuracies and Omissions

While every effort has been made to ensure that the information on this website is valid and accurate, we cannot be held responsible for any inaccuracies that are beyond our control. Ingredients and allergen information is taken from our suppliers' websites and we cannot be held responsible for any inaccuracies. Any inaccuracies that are brought to our attention will be rectified as soon as is practically possible.

 

Making an Order

The easiest way to place your order is through our website. Each product has the ability to choose your options, select the quantity required and add to the cart. Full payment is required upon checkout and no orders will be despatched until full payment is received. 

If we are unable to fulfil your order or if we have made a pricing error, we will contact you at the earliest opportunity.  We reserve the right to cancel all or part of any order due to circumstances beyond our control. If your order is cancelled by us, we will supply you with a full refund.

 

Deliveries and Returns

We offer FREE delivery to UK mainland destinations for our pre-filled selections. There is a charge of £2.99 for postage and packaging of our Pick N Mix selections.

We generally despatch orders by the next business day at the latest. If for any reason there is a delay we will let you know at the earliest opportunity.

 

Distance selling regulations provide you with 30 days to exercise your right to a refund or exchange. This 30 day period commences on the date the goods are received. When goods are damaged, defective or faulty, we will cover the cost of return shipping – in other instances you must pay for return shipping. The distance selling regulations provide exemptions for food purchases and custom-made orders, and refunds or returns for these orders will be made at our discretion.

 

Please contact us immediately to discuss your wish for a return or exchange for further information.

 

Payments

We accept payment by Paypal and a secure link to this payment method is provided at checkout.

 

Complaints

Your satisfaction is important to us. If you feel that we have not come up to standard in any are please let us know.

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